All orders typically ship within 2 business days after they are placed. For example, order on Monday, and your order will ship by Wednesday. Order on Friday and your order will ship By Tuesday, etc.
We are committed to making sure our customers are satisfied so every product sold is backed by our 30-Day Money Back Guarantee. If you’re not happy with a product, simply return it for a full refund. Products can only be refunded and cannot be exchanged.
How to Return a Product: Contact us to obtain a return authorization number. Ship the product to the appropriate return address.
Items must be returned to Camellia Alise within 14 days of receipt of the return authorization number. We will refund your credit card within 30 days of receiving your return. You will receive an email confirmation when the refund is received and processed. Refunds are not eligible for items arriving without return authorization numbers. Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.
Academy Cancellation Policy
Your $300 class deposit to secure your seat is non refundable. Cancellation requests made 7 days or more prior to class start date are eligible for a full refund minus deposit. Cancellation requests made 3 to 6 days prior to class start date are eligible for a 50% refund. There are no refunds for no shows or cancellations within 48 hours of your class date, however we will allow 1 rescheduling. Please also note that all classes need to be scheduled within 90 days of your initial deposit or you may forfeit the use of your deposit.